Login Assistance

Service Description

Campus Technologies can provide assistance to faculty, staff, students, guests, and retirees who need help setting up their accounts or resolving a login, password or access problem. 

Self-Service Options

Supported Systems

Campus Technologies provides assistance with the following systems:

  • Academic Software (Cobra Learning, Virtual Desktop, etc.)
  • Administrative Software (Financial Aid, HR, Payroll)
  • Collaboration and Communication Software (Email, OneDrive, SharePoint, Teams)
  • Audio/Visual Software (Projector Control Application)
  • Operating Systems (Windows, Mac, Linux)

When submitting a ticket, users will be asked to select or enter the relevant system name.

Training, Compliance, and Policies

  • Students can continue to access most Parkland systems for two years after non-enrollment. At that time, if users need to register for a course, a new application to the college must be submitted.
  • Students who require access to the Linux server or Adobe Creative Cloud for their coursework will receive an email with further instruction. 
  • Student worker accounts must be requested by the hiring department and must be renewed every semester. My.parkland.edu and electronic timesheets must still be accessed via their personal ParklandOne credentials.
  • Employee accounts for new and returning employees must be requested by the hiring department. If you are in doubt as to whether or not a returning employee has an active employee account, please inquire with the Tech Service Desk . 
  • Some of the employee applications listed above require users to request access or elevated permissions.
  • VPN access is only available for employees on Parkland-owned devices that have the proper security software installed.
  • Terminated employees will no longer have access access to Parkland systems. 
  • Qualified retirees who opt to retain their Parkland email account will have uninterrupted access to email. If the account has not been accessed for one year, it will be deactivated. Please note that retirees will lose access to most other Parkland systems.

Faculty/Staff/Student Responsibilities 

  • User is responsible for providing details related to the issue including their contact information and a full description of the problem.
  • User will be asked to provide information to verify their identity. 

Request Process

Click the Submit a Ticket button and complete the request form.

If immediate assistance is required, please contact the Tech Service Desk:

  • Phone: 217-353-3333

Support Hours

Monday through Friday, 8am – 5pm on business days excluding holidays

Major Incident Emergency Support 24x7

Service Audience 

Faculty, Staff, Student, Public

 
Submit a Ticket

Details

Service ID: 47405
Created
Thu 11/19/20 3:01 PM
Modified
Tue 2/1/22 7:33 AM