Hardware Issue

Service Description

Campus Technologies can troubleshoot and repair hardware components or peripherals on campus-owned client devices.

Self-Service Options

Supported Systems

Campus Technologies provides assistance with the following Parkland-owned systems:

  • Computer
  • Laptop (excluding Chromebooks and Android tablets)
  • Server
  • Docking Station
  • Telephone
  • Printer
  • Scanner
  • Keyboard, Mouse
  • Printer / All-In-One Copier
  • Webcam
  • Tablet
  • Cable
  • Projector
  • Speaker
  • Microphone
  • MiFi
  • WePresent

Training, Compliance, and Policies

  • Parkland College implemented a Managed Print Service contract with GFI which covers maintenance and supplies for all laser printers on campus and well as Sharp and Ricoh copiers. All supported devices should be labeled with a GFI ID number similar to 'CX100' and toner cartridges should automatically be delivered to you. When you report a printer issue or toner that was not proactively received, Campus Technologies will contact GFI on your behalf. Ink-jet printers, as well as copiers other than those mentioned above, are not included in the GFI agreement.  Departments that currently have those devices will need to continue to pay for service and supplies.
  • Campus Technologies may ask to use a remote assistance tool called Parkland Remote Support which will allow for the technician to remotely view your computer and temporarily take over control in order to troubleshoot the issue. 
  • Users must follow the computer access and network usage rules as defined in policy 3.40 of the Parkland College Policies and Procedures Manual

Faculty/Staff Responsibilities

  • Faculty/Staff are responsible for providing details related to the issue including their contact information, device name, location of affected computer(s), and a detailed description of the problem.
  • Faculty/Staff agrees to allow Campus Technologies to access to their office at an agreed upon time to troubleshoot the hardware issue.
  • Faculty/Staff agrees to allow Campus Technologies staff to access their computer(s) physically or remotely to troubleshoot the hardware issue.

Campus Technologies Responsibilities 

  • Campus Technologies will assist with hardware that is not functioning properly.
  • Campus Technologies will communicate the status of the request to the user as needed.

Request Process

Click the Submit a Ticket button and complete the request form.

If immediate assistance is required, please contact the Tech Service Desk:

  • Phone: 217-353-3333

Support Hours

Monday through Friday, 8am – 5pm on business days excluding holidays

Major Incident Emergency Support 24x7

Service Audience 

Faculty, Staff

 
Submit a Ticket

Details

Service ID: 47408
Created
Thu 11/19/20 3:42 PM
Modified
Tue 2/1/22 7:34 AM