Software Issue

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Service Description

Campus Technologies can assist faculty/staff with configuration or troubleshooting of supported applications on campus-owned client devices. We also ensure that faculty, staff, and students have access to needed Parkland systems such as Cobra Learning, ParklandOne, and Office 365.

Self-Service Options

KnowledgeBase - The Parkland College KnowledgeBase provides instructions and how-to guides on an array of IT-related topics and applications used at the college.
https://support.microsoft.com/ - Training and instructions for all Microsoft products including Office applications, Teams, Outlook, OneDrive, etc.
24/7 Cobra Learning Support - Instructors and students can easily find solutions and ask questions in real-time via online chat, phone, and email.
LinkedIn Learning - Video courses taught by industry experts in software, business skills, and creative endeavors.
Installing Applications & Managing Updates on Parkland Computers (Windows)
Updating Software Using Jamf Self Service (Mac)
Office 365 (Office 2019) - Installing and / or Accessing Online (Windows and Mac) - Install Office on up to 5 personal devices. Users may manage their licenses at https://portal.office.com/account.

Standard Features

Campus Technologies provide full support for Parkland-related software. Such software includes:

Academic Software (Cobra Learning, Virtual Desktop, etc.)
Administrative Software (Financial Aid, HR, Payroll)
Collaboration and Communication Software (Email, OneDrive, SharePoint, Teams)
Audio/Visual Software (Projector Control Application)
Operating Systems (Windows, Mac, Linux)

When submitting a ticket, users will be asked to select or enter the relevant software name.

Training, Compliance, and Policies

How Required Software Changes are Deployed at Parkland (Windows)
Users must follow the computer access, software, and network usage rules as defined in policy 3.40 of the Parkland College Policies and Procedures Manual.
Not all applications are assigned to employees by default. Some require additional authorization from your supervisor and should be requested via the Work Request system.

Faculty/Staff/Student Responsibilities

Faculty/Staff/Students are responsible for providing details related to the issue including their contact information, device name, location of affected computer(s), and a detailed description of the problem.
Faculty/Staff agrees to allow Campus Technologies access to their office at an agreed upon time to troubleshoot the hardware issue.
Faculty/Staff/Student agrees to allow Campus Technologies staff to access their computer(s) physically or remotely to troubleshoot the software issue.

Campus Technologies Responsibilities

Campus Technologies will assist with software that is not launching or functioning properly.
Campus Technologies will communicate the status of the request to the user as needed.

Request Process

Click the Submit a Ticket button and complete the request form.

If immediate assistance is required, please contact the Tech Service Desk:

Phone: 217-353-3333

Support Hours

Monday through Friday, 8am – 5pm on business days excluding holidays

Major Incident Emergency Support 24x7

Service Audience

Faculty, Staff, Student

Submit a Ticket

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