Service Description
Campus Technologies can assist faculty/staff with configuration or troubleshooting of supported applications on campus-owned client devices. We also ensure that faculty, staff, and students have access to needed Parkland systems such as Cobra Learning, ParklandOne, and Office 365.
Self-Service Options
Standard Features
Campus Technologies provide full support for Parkland-related software. Such software includes:
- Academic Software (Cobra Learning, Virtual Desktop, etc.)
- Administrative Software (Financial Aid, HR, Payroll)
- Collaboration and Communication Software (Email, OneDrive, SharePoint, Teams)
- Audio/Visual Software (Projector Control Application)
- Operating Systems (Windows, Mac, Linux)
When submitting a ticket, users will be asked to select or enter the relevant software name.
Training, Compliance, and Policies
Faculty/Staff/Student Responsibilities
- Faculty/Staff/Students are responsible for providing details related to the issue including their contact information, device name, location of affected computer(s), and a detailed description of the problem.
- Faculty/Staff agrees to allow Campus Technologies access to their office at an agreed upon time to troubleshoot the hardware issue.
- Faculty/Staff/Student agrees to allow Campus Technologies staff to access their computer(s) physically or remotely to troubleshoot the software issue.
Campus Technologies Responsibilities
- Campus Technologies will assist with software that is not launching or functioning properly.
- Campus Technologies will communicate the status of the request to the user as needed.
Request Process
Click the Submit a Ticket button and complete the request form.
If immediate assistance is required, please contact the Tech Service Desk:
Support Hours
Monday through Friday, 8am – 5pm on business days excluding holidays
Major Incident Emergency Support 24x7
Service Audience
Faculty, Staff, Student