Software Issue

Service Description

Campus Technologies can assist faculty/staff with configuration or troubleshooting of supported applications on campus-owned client devices. We also ensure that faculty, staff, and students have access to needed Parkland systems such as Cobra Learning, ParklandOne, and Office 365.

Self-Service Options

Standard Features

Campus Technologies provide full support for Parkland-related software. Such software includes:

  • Academic Software (Cobra Learning, Virtual Desktop, etc.)
  • Administrative Software (Financial Aid, HR, Payroll)
  • Collaboration and Communication Software (Email, OneDrive, SharePoint, Teams)
  • Audio/Visual Software (Projector Control Application)
  • Operating Systems (Windows, Mac, Linux)

When submitting a ticket, users will be asked to select or enter the relevant software name.

Training, Compliance, and Policies

Faculty/Staff/Student Responsibilities

  • Faculty/Staff/Students are responsible for providing details related to the issue including their contact information, device name, location of affected computer(s), and a detailed description of the problem.
  • Faculty/Staff agrees to allow Campus Technologies access to their office at an agreed upon time to troubleshoot the hardware issue.
  • Faculty/Staff/Student agrees to allow Campus Technologies staff to access their computer(s) physically or remotely to troubleshoot the software issue.

Campus Technologies Responsibilities

  • Campus Technologies will assist with software that is not launching or functioning properly.
  • Campus Technologies will communicate the status of the request to the user as needed.

Request Process

Click the Submit a Ticket button and complete the request form.

If immediate assistance is required, please contact the Tech Service Desk:

  • Phone: 217-353-3333

Support Hours

Monday through Friday, 8am – 5pm on business days excluding holidays

Major Incident Emergency Support 24x7

Service Audience 

Faculty, Staff, Student

Submit a Ticket


Service ID: 47409
Thu 11/19/20 3:43 PM
Mon 12/5/22 10:00 AM