Network Issue

Service Description

Campus Technologies provides assistance to to faculty, staff, students, and guests who need help connecting their devices to the network. Campus Technologies can also help with configuration or troubleshooting of network connectivity.

Self-Service Options

Standard Features

Campus Technologies provides assistance to all users with access to the secure wireless network and the following core/standard campus network applications for faculty/staff:​

  • WiFi
  • Network
  • Servers
  • Firewall
  • Port
  • Access Point
  • VPN
  • Remote
  • Wireless
  • Wired
  • PCNet
  • Eduroam
  • PaperCut

Training, Compliance, and Policies

  • Users must have an active Parkland email account in order to sign on to the Parkland WiFi with ParklandOne credentials. If not, users must authenticate with their Google or Facebook credentials, request a guest account, or connect through Eduroam (if applicable). 
  • Meetings with outside guests can all use the same guest account credentials. Please submit a ticket and include the name of the meeting/group, the date, and the time the WiFi access is needed. 
  • VPN can only be accessed by employees on Parkland owned devices that have the proper security software installed.
  • Users may not connect personal devices to Parkland network ports.
  • Employees should not move networked devices without consulting Campus Technologies.
  • Users must follow the computer access and network usage rules as defined in policy 3.40 of the Parkland College Policies and Procedures Manual

Faculty/Staff/Student Responsibilities

  • Faculty/Staff/Students are responsible for providing details related to the issue including their contact information, device name, location of affected computer(s), and a detailed description of the problem.
  • Faculty/Staff agrees to allow Campus Technologies access to their office at an agreed upon time to troubleshoot the network issue.
  • Faculty/Staff/Student agree to allow Campus Technologies staff to access their computer(s) physically or remotely to troubleshoot the network issue.
  • Faculty/Staff/Student may be required to bring their device to the Tech Service Desk for secure configuration/setup.

Campus Technologies Responsibilities

  • Campus Technologies will assist with the configuration/setup of a campus-owned device.
  • Campus Technologies will assist with access to campus WiFi on personal devices.
  • Campus Technologies will communicate the status of the request to the user as needed.

Request Process

Click the Submit a Ticket button and complete the request form.

If immediate assistance is required, please contact the Tech Service Desk:

  • Phone: 217-353-3333

Support Hours

Monday through Friday, 8am – 5pm on business days excluding holidays

Major Incident Emergency Support 24x7

Service Audience 

Faculty, Staff, Student, Public

Submit a Ticket


Service ID: 47410
Thu 11/19/20 3:43 PM
Mon 12/5/22 10:02 AM