Service Description
Campus Technologies provides assistance to faculty/staff who need help troubleshooting and correcting issues affecting campus-owned audio-visual technology.
Self-Service Options
Standard Features
Campus Technologies provides assistance to faculty/staff with:
- Display
- Projector
- Television
- Video Streaming
- Voice Recorder
- wePresent
- Sound System
- Media Player
- Document Camera
Training, Compliance, and Policies
Faculty/Staff Responsibilities
- Faculty/Staff are responsible for providing details related to the issue including their contact information, device name, location of affected device(s), and a detailed description of the problem.
- Faculty/Staff agrees to allow Campus Technologies to access to their office at an agreed upon time to troubleshoot the audio-visual issue.
- Faculty/Staff agrees to allow Campus Technologies staff to access their device(s) physically or remotely to troubleshoot the audio-visual issue.
Campus Technologies Responsibilities
- Campus Technologies will assist with the audio-visual devices that are not functioning properly.
- Campus Technologies will communicate the status of the request to the user as needed.
Request Process
Click the Submit a Ticket button and complete the request form.
If immediate assistance is required, please contact the Tech Service Desk:
Support Hours
Monday through Friday, 8am – 5pm on business days excluding holidays
Major Incident Emergency Support 24x7
Service Audience
Faculty, Staff