Email Issue

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Service Description

Campus Technologies can provide assistance to faculty, staff, and students who need help resolving an email issue.

Self-Service Options

KnowledgeBase - The Parkland College KnowledgeBase provides instructions and how-to guides on an array of IT-related topics and applications used at the college.
https://support.microsoft.com/ - Training and instructions for all Microsoft products including Outlook.
LinkedIn Learning - Video courses taught by industry experts in software, business skills, and creative endeavors.
Microsoft Office 365 - Introduction, Overview, and Access
Student Email - Access, Training, and Resources
Installing Parkland Email (Outlook) on a Phone or Mobile Device
How to Set Up Your Outlook Client Account (Windows)
How to Set Up Your Outlook Client Account (Mac)

Standard Features

Campus Technologies provides assistance with the following:

Help troubleshoot and resolve issues related to sending/receiving email.
Help troubleshoot and resolve issues related to accessing shared mailboxes and calendars.
Help troubleshoot and resolve issues related to using Outlook.
Help troubleshoot and resolve issues related to distribution lists.

Training, Compliance, and Policies

Student email accounts get deactivated after two years of non-enrollment and messages cannot be recovered once the account is deleted. Students will receive an email alert informing them of the pending deactivation 60 days prior to that action being taken.
Terminated employees will no longer have access access to Parkland systems.
Users must follow the Email and Electronic Communications Security Policy as well as the Information Security Polices and Standards.

Faculty/Staff/Student Responsibilities

Faculty/Staff/Students are responsible for providing details related to the issue including their contact information and a full description of the problem.
Faculty/Staff agrees to allow Campus Technologies access to their office at an agreed upon time to troubleshoot the email issue.
Faculty/Staff/Student agrees to allow Campus Technologies staff to physically or remotely access their campus-owned device and/or personal mobile device to troubleshoot the email issue.

Campus Technologies Responsibilities

Assist with the resolution of issues on campus-owned devices and personal mobile devices (if applicable).
Campus Technologies will communicate the status of the request to the user as needed.

Request Process

Click the Submit a Ticket button and complete the request form.

If immediate assistance is required, please contact the Tech Service Desk:

Phone: 217-353-3333

Support Hours

Monday through Friday, 8am – 5pm on business days excluding holidays

Major Incident Emergency Support 24x7

Service Audience

Faculty, Staff, Student

Submit a Ticket

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