Email Issue

Service Description

Campus Technologies can provide assistance to faculty, staff, and students who need help resolving an email issue.

Self-Service Options

Standard Features

Campus Technologies provides assistance with the following:

  • Help troubleshoot and resolve issues related to sending/receiving email.
  • Help troubleshoot and resolve issues related to accessing shared mailboxes and calendars.
  • Help troubleshoot and resolve issues related to using Outlook.
  • Help troubleshoot and resolve issues related to distribution lists.

Training, Compliance, and Policies

Faculty/Staff/Student Responsibilities 

  • Faculty/Staff/Students are responsible for providing details related to the issue including their contact information and a full description of the problem.
  • Faculty/Staff agrees to allow Campus Technologies access to their office at an agreed upon time to troubleshoot the email issue.
  • Faculty/Staff/Student agrees to allow Campus Technologies staff to physically or remotely access their campus-owned device and/or personal mobile device to troubleshoot the email issue.

Campus Technologies Responsibilities 

  • Assist with the resolution of issues on campus-owned devices and personal mobile devices (if applicable).
  • Campus Technologies will communicate the status of the request to the user as needed.

Request Process

Click the Submit a Ticket button and complete the request form.

If immediate assistance is required, please contact the Tech Service Desk:

  • Phone: 217-353-3333

Support Hours

Monday through Friday, 8am – 5pm on business days excluding holidays

Major Incident Emergency Support 24x7

Service Audience 

Faculty, Staff, Student

Submit a Ticket


Service ID: 47412
Thu 11/19/20 3:44 PM
Thu 9/28/23 11:33 AM