Service Description
Campus Technologies can provide assistance to faculty/staff who need help with shared/mapped network drives.
Self-Service Options
Standard Features
Campus Technologies provides assistance to faculty/staff with the following:
- H: Drive
- N: Drive
- P: Drive
- Mapped Drive File Recovery
Training, Compliance, and Policies
- In order to access the H,: or N:, or P: drives from off campus, employees must be on a Parkland-owned device and connected to the VPN. VPN Usage - Windows
- In order to access the H:, N:, or P: drives from an instructor station, you must sign into that workstation with your ParklandOne credentials. Please remember to restart the computer at the end of class in order to return it to the "generic" login state. Instructor Station Logins, Printing, and File Storage (Windows)
- Users cannot access the network drives from a personal device on or off campus.
Faculty/Staff Responsibilities
- Faculty/Staff are responsible for providing details related to the issue including their contact information and a full description of the problem.
- Faculty/Staff agrees to allow Campus Technologies to access to their office at an agreed upon time to troubleshoot the shared/mapped drive issue.
- Faculty/Staff agrees to allow Information Technologies staff to access their campus-owned device physically or remotely to troubleshoot the shared/mapped drive issue.
Campus Technologies Responsibilities
- Assist with the resolution of the shared/mapped network drive issue on campus-owned devices.
- Campus Technologies will communicate the status of the request to the user as needed.
Request Process
Click the Submit a Ticket button and complete the request form.
If immediate assistance is required, please contact the Tech Service Desk:
Support Hours
Monday through Friday, 8am – 5pm on business days excluding holidays
Major Incident Emergency Support 24x7
Service Audience
Faculty, Staff