File Share Issue

Service Description

Campus Technologies can provide assistance to faculty/staff who need help with shared/mapped network drives. 

Self-Service Options

Standard Features

Campus Technologies provides assistance to faculty/staff with the following:

  • H: Drive
  • N: Drive
  • P: Drive
  • Mapped Drive File Recovery

Training, Compliance, and Policies

  • In order to access the H,: or N:, or P: drives from off campus, employees must be on a Parkland-owned device and connected to the VPN. VPN Usage - Windows
  • In order to access the H:, N:, or P: drives from an instructor station, you must sign into that workstation with your ParklandOne credentials. Please remember to restart the computer at the end of class in order to return it to the "generic" login state. Instructor Station Logins, Printing, and File Storage (Windows)
  • Users cannot access the network drives from a personal device on or off campus.

Faculty/Staff Responsibilities

  • Faculty/Staff are responsible for providing details related to the issue including their contact information and a full description of the problem.
  • Faculty/Staff agrees to allow Campus Technologies to access to their office at an agreed upon time to troubleshoot the shared/mapped drive issue.
  • Faculty/Staff agrees to allow Information Technologies staff to access their campus-owned device physically or remotely to troubleshoot the shared/mapped drive issue.

Campus Technologies Responsibilities 

  • Assist with the resolution of the shared/mapped network drive issue on campus-owned devices.
  • Campus Technologies will communicate the status of the request to the user as needed.

Request Process

Click the Submit a Ticket button and complete the request form.

If immediate assistance is required, please contact the Tech Service Desk:

  • Phone: 217-353-3333

Support Hours

Monday through Friday, 8am – 5pm on business days excluding holidays

Major Incident Emergency Support 24x7

Service Audience 

Faculty, Staff

Submit a Ticket


Service ID: 47413
Thu 11/19/20 3:45 PM
Mon 12/5/22 10:02 AM