General Technology Help

Service Description

Campus Technologies can provide assistance with many technology-related questions. Please click the "Submit a Ticket" button on this page if you are not sure what specific service to select in the "Report an Issue" category.

Self-Service Options

Standard Features

Campus Technologies can help with the following:

  • General requests
  • Answer general questions related to Colleague
  • Answer general questions related to Cobra
  • Answer general questions related to Self-Service
  • Assist with the Campus Technologies Service Portal
  • Answer general questions related to campus email
  • Assist with campus hardware, software, and peripherals
  • Assist with campus printing
  • Assist with campus wireless
  • Assist with campus phones
  • Assist with access to training

Training, Compliance, and Policies

Faculty/Staff/Student Responsibilities

  • Faculty/Staff/Students are responsible for providing details related to the request including contact information and a full description of what they need assistance with.
  • Faculty/Staff agrees to allow Campus Technologies access to their office or commons area at an agreed upon time to assist with requests.
  • Faculty/Staff/Student agrees to allow Campus Technologies staff access to their campus-owned and/or personal device physically or remotely to assist with requests.

Campus Technologies Responsibilities 

  • Campus Technologies will help to resolve your issue.
  • Campus Technologies will communicate the status of the request to the Faculty/Staff/Student as needed.

Request Process

Click the Submit a Ticket button and complete the request form.

If immediate assistance is required, please contact the Tech Service Desk:

  • Phone: 217-353-3333

Support Hours

Monday through Friday, 8am – 5pm on business days excluding holidays

Major Incident Emergency Support 24x7

Service Audience 

Faculty, Staff, Student

Submit a Ticket


Service ID: 47414
Thu 11/19/20 3:46 PM
Mon 12/5/22 10:03 AM