General Technology Help

colleague cobra portal hardware WiFi phone printing learning SelfService software training peripherals

Service Description

Campus Technologies can provide assistance with many technology-related questions. Please click the "Submit a Ticket" button on this page if you are not sure what specific service to select in the "Report an Issue" category.

Self-Service Options

KnowledgeBase - The Parkland College KnowledgeBase provides instructions and how-to guides on an array of IT-related topics and applications used at the college.
https://support.microsoft.com/ - Training and instructions for all Microsoft products including Office applications, Teams, Outlook, OneDrive, etc.
24/7 Cobra Learning Support - Instructors and students can easily find solutions and ask questions in real-time via online chat, phone, and email.
eTools Site for New Students
LinkedIn Learning - Video courses taught by industry experts in software, business skills, and creative endeavors.
ParklandOne FAQ
Register for Okta Multifactor Authentication (MFA)
Okta Multifactor Authentication FAQ
Troubleshooting Common A/V Issues
Loanable Technology (available through the Parkland Library)

Standard Features

Campus Technologies can help with the following:

General requests
Answer general questions related to Colleague
Answer general questions related to Cobra
Answer general questions related to Self-Service
Assist with the Campus Technologies Service Portal
Answer general questions related to campus email
Assist with campus hardware, software, and peripherals
Assist with campus printing
Assist with campus wireless
Assist with campus phones
Assist with access to training

Training, Compliance, and Policies

Users must follow the computer access, network, and electronic mail accounts and usage rules as defined in policies 3.40 and 3.41 of the Parkland College Policies and Procedures Manual.

Faculty/Staff/Student Responsibilities

Faculty/Staff/Students are responsible for providing details related to the request including contact information and a full description of what they need assistance with.
Faculty/Staff agrees to allow Campus Technologies access to their office or commons area at an agreed upon time to assist with requests.
Faculty/Staff/Student agrees to allow Campus Technologies staff access to their campus-owned and/or personal device physically or remotely to assist with requests.

Campus Technologies Responsibilities

Campus Technologies will help to resolve your issue.
Campus Technologies will communicate the status of the request to the Faculty/Staff/Student as needed.

Request Process

Click the Submit a Ticket button and complete the request form.

If immediate assistance is required, please contact the Tech Service Desk:

Phone: 217-353-3333

Support Hours

Monday through Friday, 8am – 5pm on business days excluding holidays

Major Incident Emergency Support 24x7

Service Audience

Faculty, Staff, Student

Submit a Ticket

Details

Service ID: 47414

Created

Thu 11/19/20 3:46 PM

Modified

Mon 12/5/22 10:03 AM

Updating...