Report Suspicious Email or Computer Activity

email phishing security malware ransomware virus mail cybersecurity spam outlook office365 okta SMS MFA code authenticate threat

Service Description

Report phishing attempts or suspicious computer behavior to Campus Technologies. When submitting the ticket, you will also have the option to attach a screenshot of the suspicious email message. Please also forward the suspicious email to Campus Technologies at cybersecurity@parkland.edu.

The folling articles provide a more detailed overview of the procedures:

Microsoft 365 (Outlook) - PhishAlert Button (for Parkland Employees) https://kb.parkland.edu/127200
Microsoft 365 (Outlook) - How to Report a Phishing Email (for Parkland Students) https://kb.parkland.edu/133937
Microsoft 365 (Outlook) - Phishing Attempts and Compromised Email Accounts https://kb.parkland.edu/85396
Microsoft 365 (Outlook) - Junk Email Folder https://kb.parkland.edu/83351

Standard Features

Campus Technologies can help with the following:

Determine if an email is legitimate or is phishing/spam
Determine if links/attachments in an email are safe to click/open
Removal of malware/adware/viruses

Training, Compliance, and Policies

Users must follow the electronic mail accounts and usage rules as defined in policy 3.41 of the Parkland College Policies and Procedures Manual.
Employees can access the Data Security training module via Everfi.
You will receive a daily digest of potential spam mail from Parkland College Email Security Gateway. The email address is emailgateway@parkland.edu and the subject will be You have new held messages. You can choose to release, permit, or block held messages. Please see Parkland College Email Spam Filter for more information on these settings.

Faculty/Staff/Student Responsibilities

Faculty/Staff/Student provides details related to the suspicious email including the date/time received, the sender's email address and the subject line of the message.

Campus Technologies Responsibilities

Campus Technologies will communicate the status of the request to the staff/faculty/student as needed.

Request Process

Click the Submit a Ticket button and complete the request form.

If immediate assistance is required, please contact the Tech Service Desk:

Phone: 217-353-3333

Support Hours

Monday through Friday, 8am – 5pm on business days excluding holidays

Major Incident Emergency Support 24x7

Service Audience

Faculty, Staff, Student

Submit a Ticket

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