Service Request

Description

Campus Technologies can provide services to faculty and staff who need a variety of technology services such as software installation and updates, hardware setup or moves, quotes, network ports, shared drive access, new reports, accounts and access, Colleague configuration, and IT consultations. Service requests require approval and the timeline for resolution is dependent on the request. 

Standard Features

Campus Technologies can provide service for the following types of requests

  • Administrative Systems and Web Services
    • Services include Colleague, 25Live, Docusign, DNN, or other systems that support the administrative and business functions of the institution. Includes financial and procurement systems, human resource systems, library systems, and student information systems.
  • Applications and Software
    • Services that include distribution of software and application updates, request for quotes, and more.
  • Data, Reporting, and Analytics
    • Services for data from business intelligence platforms, data warehouses, analytics tools, enterprise resource planning system, and more.
  • Hardware, Phones, and Peripherals
    • Services that support access and use of staff or faculty members' devices and related peripherals. Includes desktop and mobile device support, printing and related services, requests for new hardware, and more.
  • Network and Wifi
    • Foundational services that support the operation and management of the enterprise IT environment. requests for new network ports, port changes, network and connectivity management, requests for wireless access points, and server and storage management.
  • Office 365, Email, and File Shares
    • Services include Office 365 (Inbox access, Calendar access, email, etc.) and access to specialized file shares.
  • IT Consultation
    • Services for internal or external IT related consultation time.

Training, Compliance, and Policies

Faculty/Staff Responsibilities

  • Faculty/Staff are responsible for providing details related to the request including the request type, a detailed description, and other relevant information included on the request form.
  • Faculty/Staff agrees to allow Campus Technologies staff to access their equipment physically or remotely t an agreed upon time when this access is needed to complete the request.
  • Faculty/Staff agrees to communicate in a timely manner with Campus Technologies
  • Faculty/Staff service requests will be subject to supervisor approval.
  • Faculty/Staff agrees to meet with Campus Technologies physically or remotely to discuss the content of the request.

Campus Technologies Responsibilities

  • Campus Technologies will communicate the status of the request to the user as needed.
  • Campus Technologies will communicate changes to the estimated completion date of the request as needed.

Request Process

Click the Submit a Service Request button and complete the request form.

If immediate assistance is required, please contact the Tech Service Desk:

  • Phone: 217-353-3333

Support Hours

Monday through Friday, 8am – 5pm on business days excluding holidays

Major incident Emergency Support 24x7

Service Audience 

Faculty, Staff

 

 
Submit an IT Service Request

Details

Service ID: 51014
Created
Wed 9/15/21 8:56 AM
Modified
Thu 1/20/22 9:26 AM